SHIPPING & DELIVERY POLICY
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy applies to any order placed with Trinova Industries.
WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
In-Store Pickup
In-store pickup is available for all products.
Pickup Hours:
Monday to Saturday
10:00 AM to 7:00 PM
We offer various shipping options. In some cases, a third-party supplier may manage our inventory and be responsible for shipping your products.
Shipping Timeline
Delivery may take:
Minimum: 7 working days
Maximum: 15 working days
Free Shipping
We offer free standard shipping on all domestic orders across India.
DELIVERY AREA
Currently, Trinova Industries delivers products only within India. We do not offer international shipping at this time.
WHAT HAPPENS IF MY ORDER IS DELAYED?
If delivery is delayed for any reason, we will notify you as soon as possible and provide a revised estimated delivery date.
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any questions regarding our Shipping Policy, please contact us:
Trinova Industries
Phone: +91 9021990774
Email:
RETURN & EXCHANGE POLICY
Thank you for shopping with Trinova Industries.
If for any reason you are not completely satisfied with a purchase, please review our Return & Exchange Policy.
INTERPRETATION AND DEFINITIONS
Definitions
Company, We, Us, or Our refers to Trinova Industries.
Goods refer to the items offered for sale.
Orders mean a request by You to purchase Goods from Us.
Service refers to our website and related services.
Website refers to Trinova Industries.
You mean the individual or organization purchasing or using our products and services.
GENERAL RETURN POLICY
We want you to be satisfied with your purchase. If you are not completely satisfied, you may return the product to us, and we may repair, replace, or provide a credit/refund subject to the conditions below.
Products purchased after detailed consultation and approval may not be eligible for return unless there is a manufacturing defect.
All eligible return requests will be processed if the conditions mentioned below are met.
REFUND POLICY
To be eligible for a refund:
- The product must be returned within 7 days of purchase.
- Requests submitted after 7 days will not qualify for a refund.
- The product must be unused and in original condition.
Refund Eligibility Requirements
- Product must be returned in original packaging.
- Product must not be used, damaged, or altered.
- Product must include all accessories and documentation.
- Product must include original tags (if applicable).
Product must be accompanied by the original invoice or proof of purchase.
Refund Charges
The following deductions may apply:
- Shipping Fee
- Return Handling Fee
These charges will be deducted from the final refund amount.
Refund Processing
- Once the returned product is received and inspected, the refund will be processed.
- Refunds will be issued through the original payment method within 5–7 working days after approval.
EXCHANGE POLICY
Products may be exchanged for another size, model, or variation, subject to availability.
Customers may request an exchange within 7 days of purchase.
Exchange requests received after 7 days will not be accepted.
Exchange Eligibility Requirements
- Product must be returned in original packaging.
- Product must be unused and undamaged.
- Product must include all original accessories and tags.
- Product must include
- proof of purchase.
Customers are responsible for shipping the product back for inspection before replacement.
Once the returned item is received and approved, the replacement product will be dispatched.
Only one exchange is permitted per order.
HOW TO INITIATE A RETURN
For Return, Refund, or Exchange requests, please contact us:
Email: trinovaindustriessales@gmail.com
Phone: +91 9021990774
Customers will receive updates regarding their return status via email and phone.
