Refund and Return Policy
Trinova Industries – Pack • Fill • Seal Solutions
At Trinova Industries, we are committed to delivering quality machinery and complete customer satisfaction. Our Return & Refund Policy is designed to be simple, transparent, and hassle-free.
Eligibility for Returns
Products may be eligible for return if:
The return request is raised within 7 days of delivery.
The product received is damaged, defective, or incorrect.
The product is unused and in its original condition.
All original accessories, manuals, packaging, and invoice are included.
Return Process
To initiate a return:
- Contact our customer support team within 7 days of receiving your order.
- Share your order number, invoice, and photographs/videos of the product (if damaged or defective).
- Our team will review the request and provide further instructions.
- Once approved, the product must be returned in its original packaging.
Refund Policy
Refunds will be processed only after the returned product has been inspected and approved by our quality team.
Approved refunds will be credited to the original payment method within 5–7 business days.
Exchange Policy
If a product arrives damaged, defective, or incorrect, we may offer:
- Replacement of the product, or
- Exchange for an equivalent product (subject to availability).
Cancellation Policy
Orders may be cancelled before dispatch. Once an order has been shipped, cancellation requests may not be accepted.
Contact Us
For any return, refund, or exchange-related queries, please contact:
Trinova Industries
📞 Phone: +91 9021990774 / 8407982515
📧 Email: trinovaindustriessales@gmail.com
