Refund and Returns Policy - Trinova Industries

Refund and Return Policy

Trinova Industries – Pack • Fill • Seal Solutions At Trinova Industries, we are committed to delivering quality machinery and complete customer satisfaction. Our return and refund policy is designed to be simple, transparent, and hassle-free.

Easy Return Policy We offer a limited return option to ensure your confidence while purchasing. Returns are accepted if:
The product is damaged during transit.
The product has a manufacturing defect.

Wrong product delivered Return Conditions: Request must be raised within 48 hours of delivery. The product must be unused and in original condition. Original packaging, accessories & invoice required Unboxing video/photo proof recommended.
Once approved, our team will guide you through the return process

Replacement Support We ensure quick resolution for any issues. Eligible products will be replaced at no extra cost Replacement will be processed after inspection/verification

Refund Policy (Smooth & Secure) Refunds are processed in genuine cases:
Return approved after inspection

Order cancelled before dispatch.

Product unavailable after payment

Processing Time: 5–7 business days
The amount will be credited via the original payment method.

Order Cancellation Allowed before dispatch only Not possible once order is shipped

Warranty Assurance Our machines come with a limited warranty covering manufacturing defects only. Not covered under warranty:

Physical or accidental damage Improper usage or mishandling Electrical faults (wrong voltage, battery issue)

Non-Returnable Items To maintain quality standards, the following items are not eligible for return: Ink cartridges & consumables Used or installed machines Customized / special-order products

Customer Responsibility For best performance: Follow proper installation & usage guidelines Use only recommended materials & accessories Misuse may void warranty and return eligibility.